Our User Guide to take you though the full onboarding process, with what information you are required to provide, the documents you will need on hand and how to upload your information.

Step 1:

Go to https://app.aerapass.io and press “Don’t have an account? Register now”

Step 2:

Select “Personal account” and input the following information, then press “Create account”.

  • First Name

  • Last Name

  • Email

  • Password

  • Birthday

  • Nationality

  • Did someone refer you?

  • Check the box after reading the Terms and Conditions

Step 3:

A verification email will be send to you. Open the email and press “Confirm email address”.

Now, your account has been enabled and you are able to log in.

Note: Press “Forgot password” in case you cannot remember your password.

Step 4:

After you are logged in to your account using your email address and password, follow the instructions and provide your identity documents.

Click “Start verification” to start the identity verification process, or click “Skip to Dashboard” to look around your dashboard and to do the verification at a later point.

Step 5:

Prepare your ID and Proof of Address document and press “OK”. If you do not have all documents at hand, you can revisit the verification process at a later point in time again.

ID Card or Passport

You are require to take a picture of your valid document to evidence your identity.

Bank Statement or Utility Bill

You are required to take a photograph of a bank statement, government issued letter or utility bill to evidence your address. The document must have your name and address on it and should not be older than 3 months.

Step 6:

Select your preferred language for the verification process.

Step 7:

Enter your First Name, Last Name and Middle Name and press “OK”.

Step 8:

Select your Gender and press “OK”.

Step 9:

Enter your Birthday and press “OK”.

Step 10:

Select your Country of Citizenship and press “OK”.

Note that your Nationality may not be the same as the Country in which you reside. For example, you are a Singaporean citizen, residing in Hong Kong. Here you would enter Hong Kong.

Step 11:

Enter the Identification Number of your ID document and press “OK”.

Step 12:

Enter the Issuance Date and Expiry Date of your ID document and press “OK”.

Step 13:

Enter your Tax Identification Number and press “OK”.

Step 14:

Select your Main Source of Funds and press “OK”.

Step 15:

Select your Occupation and check the box if you are a US person for FATCA purposes. Press “OK” once done.

Step 16:

Enter your Expected Turnover in US Dollar and press “OK”.

Step 17:

Enter your Phone Number and press “OK”.

Step 18:

Select the type of your ID document you would like to provide for the verification process.

Step 19:

Choose how you would like to provide a photograph of your ID document.

Use Webcam

Take a photograph of your ID document.

Upload a File

Upload a previously taken photograph of your ID document.

Step 20:

Choose how you would like to provide a video of your face from the front, both sides and showing your document.

Use Webcam

Take a video of you and your ID document.

Upload a File

Upload a previously taken video of you and your ID document.

Step 21:

Select your Country of Residence and press “OK”.

Step 22:

Enter the City you live in and press “OK”.

Step 23:

Enter your Address and press “OK”.

Step 24:

Choose how you would like to provide your Proof of Address.

Use Webcam

Take a photograph of your Proof of Address document.

Upload a File

Upload a previously taken photograph of your Proof of Address document.

Congratulations, you are complete!

Press “Encrypt”, and your provided information will be submitted to our compliance team, which will review your details for completeness and eligibility. This process usually takes 1-3 business days. We will notify you if we are missing any details or once your account is approved.

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