General

Aerapay's common Customers' concerns and questions being addressed on this section

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22 articles in this collection
Written by Carlo Joshua Gonzales

Complaints Policy

How we handle complaints fairly, efficiently and effectively.
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Written by Carlo Joshua Gonzales
Updated over a week ago

License Aerapass

How to license the platform and/or get authorised for financial services
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Written by Carlo Joshua Gonzales
Updated over a week ago

How to register on Aerapass

How to register
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Written by Carlo Joshua Gonzales
Updated over a week ago

What is Aerapass?

Brief Definition
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Written by Carlo Joshua Gonzales
Updated over a week ago

Is it safe to use Aerapass?

Security assurance
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Written by Carlo Joshua Gonzales
Updated over a week ago

What types of currencies can be deposited to Aerapass?

Currencies acknowledged
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Written by Carlo Joshua Gonzales
Updated over a week ago

Who can register as an Aerapass customer?

Membership information
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Written by Carlo Joshua Gonzales
Updated over a week ago

How to apply for an Aerapass account?

Membership information
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Written by Carlo Joshua Gonzales
Updated over a week ago

Can a customer open more than one account on Aerapass?

Membership information
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Written by Carlo Joshua Gonzales
Updated over a week ago

What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification
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Written by Carlo Joshua Gonzales
Updated over a week ago

How to Verify your Aerapass Account

KYC document upload
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Written by Carlo Joshua Gonzales
Updated over a week ago

What are the requirements for a Personal Aerapass account?

Membership information
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Written by Carlo Joshua Gonzales
Updated over a week ago

What are the requirements for opening a Corporate Aerapass account?

Membership information
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Written by Carlo Joshua Gonzales
Updated over a week ago

What are the considered forms of a Utility bill for Proof of Address?

KYC documents
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Written by Carlo Joshua Gonzales
Updated over a week ago

Change of Address (Updating Proof of Address)

KYC Update
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Written by Carlo Joshua Gonzales
Updated over a week ago

What features can I use without being verified?

Services for non-verified customers
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Written by Carlo Joshua Gonzales
Updated over a week ago

Do I need to pay monthly fee for every month I missed?

Funds and Fees
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Written by Carlo Joshua Gonzales
Updated over a week ago

What is the minimum amount to fund my account? Are there any fees?

Funds and Fees
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Written by Carlo Joshua Gonzales
Updated over a week ago

What is the minimum amount to withdraw to my bank account? Are there fees?

Funds and Fees
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Written by Carlo Joshua Gonzales
Updated over a week ago

How long does it take for a withdrawal to hit my bank account ?

Time frame of services
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Written by Carlo Joshua Gonzales
Updated over a week ago

How to add other users to my contact book?

Add contacts
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Written by Carlo Joshua Gonzales
Updated over a week ago

Why is my balance frozen?

Balance
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Written by Carlo Joshua Gonzales
Updated over a week ago