General

Aerapay's common Customers' concerns and questions being addressed on this section

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Complaints Policy

How we handle complaints fairly, efficiently and effectively.
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License Aerapass

How to license the platform and/or get authorised for financial services
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How to register on Aerapass

How to register
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What is Aerapass?

Brief Definition
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Is it safe to use Aerapass?

Security assurance
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What types of currencies can be deposited to Aerapass?

Currencies acknowledged
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Who can register as an Aerapass customer?

Membership information
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How to apply for an Aerapass account?

Membership information
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Can a customer open more than one account on Aerapass?

Membership information
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What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification
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How to Verify your Aerapass Account

KYC document upload
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What are the requirements for a Personal Aerapass account?

Membership information
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What are the requirements for opening a Corporate Aerapass account?

Membership information
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What are the considered forms of a Utility bill for Proof of Address?

KYC documents
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Change of Address (Updating Proof of Address)

KYC Update
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What features can I use without being verified?

Services for non-verified customers
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Do I need to pay monthly fee for every month I missed?

Funds and Fees
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What is the minimum amount to fund my account? Are there any fees?

Funds and Fees
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What is the minimum amount to withdraw to my bank account? Are there fees?

Funds and Fees
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How long does it take for a withdrawal to hit my bank account ?

Time frame of services
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How to add other users to my contact book?

Add contacts
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Why is my balance frozen?

Balance
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