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FAQs
FAQs
Questions that we are commonly asked
+1
44 articles in this collection
Written by
Philipp Petzold,
Frank,
Tracey Cresswell
and 1 other
Freeze card
You can freeze you card at enay time to prevent misuse
Written by
Frank
Updated over a week ago
Card Fees and Limits
How to find your card fees, limits, terms and detailed statement
Written by
Frank
Updated over a week ago
Trading Hours
Aerapass trading hours
Written by
Frank
Updated over a week ago
Are all Jurisdictions Supported for Virtual Currency
Written by
Tracey Cresswell
Updated over a week ago
Aerapass with Applepay
using your Aerapass card with Applepay
Written by
Frank
Updated over a week ago
Making payments to Oceania
Payment methods and currencies Aerapass supports for Oceania
Written by
Frank
Updated over a week ago
Making payments to Europe
Payment methods and currencies Aerapass supports for Europe
Written by
Frank
Updated over a week ago
Making payments to Africa
Payment methods and currencies Aerapass supports for Africa
Written by
Frank
Updated over a week ago
Making payments to Asia
Payment methods and currencies Aerapass supports for Asia
Written by
Frank
Updated over a week ago
Payout currencies
Currencies that Aerapass can support for your payments
Written by
Frank
Updated over a week ago
Fee Types
How Fees are charged in Aerapass
Written by
Frank
Updated over a week ago
What is an acceptable Proof of Address?
Written by
Tracey Cresswell
Updated over a week ago
Can I make recurring payments with my Prepaid card?
Written by
Tracey Cresswell
Updated over a week ago
What should I do to reissue my Prepaid Card?
Written by
Tracey Cresswell
Updated over a week ago
Can I use my prepaid card to make contactless payments?
Written by
Tracey Cresswell
Updated over a week ago
Can funds on my prepaid card expire?
Written by
Tracey Cresswell
Updated over a week ago
Can I get cash back when making a purchase?
Written by
Tracey Cresswell
Updated over a week ago
Will I receive a notification SMS if I shop using my Prepaid Card?
Written by
Tracey Cresswell
Updated over a week ago
What is Aerapass?
Brief Definition
Written by
Frank
Updated over a week ago
Is it safe to use Aerapass?
Security assurance
Written by
Philipp Petzold
Updated over a week ago
Does Aerapass have a license?
See details about our Money Service Operator License
Written by
Tracey Cresswell
Updated over a week ago
What does Document Number mean?
Account Opening
Written by
Tracey Cresswell
Updated over a week ago
What should I do if I experience a technical problem?
Technical Issues
Written by
Tracey Cresswell
Updated over a week ago
What should I do if I forget or want to change my Password?
Forgot Password
Written by
Tracey Cresswell
Updated over a week ago
What is a Tax Identification Number?
Account Opening
Written by
Tracey Cresswell
Updated over a week ago
What if I cannot find a match to my Occupation from the list?
Account Opening
Written by
Tracey Cresswell
Updated over a week ago
What should I do if I need to change my application details after account approval?
Account Information
Written by
Tracey Cresswell
Updated over a week ago
How is my bank account information protected ?
Information Security on Aerapass
Written by
Frank
Updated over a week ago
What can I do if I have lost access to the email I used to sign up?
lost access to your email account ?
Written by
Philipp Petzold
Updated over a week ago
How does Aerapass use my Face Verification ?
Facial Recognition is used to identify you and protect your account
Written by
Tracey Cresswell
Updated over a week ago
What should a customer do in case of a lost/stolen Aerapass card?
Lost card
Written by
Frank
Updated over a week ago
Complaints Policy
How we handle complaints fairly, efficiently and effectively.
Written by
Tracey Cresswell
Updated over a week ago
Card Shipments
When does my card get shipped, tracking the shipment and delivery times
Written by
Frank
Updated over a week ago
How can I disclose a security vulnerability ?
How to report any security related issue
Written by
Philipp Petzold
Updated over a week ago
Mistaken transfers of money
What happens if I make a transfer in error?
Written by
Tracey Cresswell
Updated over a week ago
What is 2-Factor Authentication?
Secure your account even more
Written by
Philipp Petzold
Updated over a week ago
What types of currencies can be deposited to Aerapass?
Currencies acknowledged
Written by
Larry Ling Cheuk Wong
Updated over a week ago
What are the card limits for Aerapass card?
Card
Written by
Frank
Updated over a week ago
Who can register as an Aerapass customer?
Membership information
Written by
Tracey Cresswell
Updated over a week ago
Can a customer open more than one account or card on Aerapass?
Membership information
Written by
Tracey Cresswell
Updated over a week ago
Do I need to pay monthly fee for every month I have an account?
Funds and Fees
Written by
Tracey Cresswell
Updated over a week ago
What is KYC? Why do I need to provide my documents & information to apply for an Aerapass account?
Importance of KYC verification
Written by
Tracey Cresswell
Updated over a week ago
Corporate Card
How to order a corporate card
Written by
Frank
Updated over a week ago
Nationality vs Citizenship
What is the difference between Nationality & Citizenship?
Written by
Tracey Cresswell
Updated over a week ago