FAQs
Questions that we are commonly asked
Activate
Freeze card
Card Fees and Limits
Trading Hours
Are all Jurisdictions Supported for Virtual Currency
Aerapass with Applepay
Making payments to Oceania
Making payments to Europe
Making payments to Africa
Making payments to Asia
Payout currencies
Fee Types
What is an acceptable Proof of Address?
Can I make recurring payments with my Prepaid card?
What should I do to reissue my Prepaid Card?
Can I use my prepaid card to make contactless payments?
Can funds on my prepaid card expire?
Can I get cash back when making a purchase?
Will I receive a notification SMS if I shop using my Prepaid Card?
What is Aerapass?
Is it safe to use Aerapass?
Does Aerapass have a license?
What does Document Number mean?
What should I do if I experience a technical problem?
What should I do if I forget or want to change my Password?
What is a Tax Identification Number?
What if I cannot find a match to my Occupation from the list?
What should I do if I need to change my application details after account approval?
How is my bank account information protected ?
What can I do if I have lost access to the email I used to sign up?
How does Aerapass use my Face Verification ?
What should a customer do in case of a lost/stolen Aerapass card?
Complaints Policy
Card Shipments
How can I disclose a security vulnerability ?
Mistaken transfers of money
What is 2-Factor Authentication?
What types of currencies can be deposited to Aerapass?
What are the card limits for Aerapass card?
Who can register as an Aerapass customer?
Can a customer open more than one account or card on Aerapass?
Do I need to pay monthly fee for every month I have an account?
What is KYC? Why do I need to provide my documents & information to apply for an Aerapass account?
Corporate Card
Statements
Nationality vs Citizenship
Why isn't my crypto deposit showing?
Understanding Aerapass Fees: A Transparent Approach. So, what are the Fees?
What happens to my Personal Data?
Withdraw: International and Local Transfers