FAQs

Aerapass with Applepay

using your Aerapass card with Applepay

Written by Frank
Updated yesterday

Making payments to Oceania

Payment methods and currencies Aerapass supports for Oceania

Written by Frank
Updated over a week ago

Making payments to Europe

Payment methods and currencies Aerapass supports for Europe

Written by Frank
Updated over a week ago

Making payments to Africa

Payment methods and currencies Aerapass supports for Africa

Written by Frank
Updated over a week ago

Making payments to Asia

Payment methods and currencies Aerapass supports for Asia

Written by Frank
Updated over a week ago

Payout currencies

Currencies that Aerapass can support for your payments

Written by Frank
Updated over a week ago

Fee Types

How Fees are charged in Aerapass

Written by Frank
Updated over a week ago

What is an acceptable Proof of Address?

Written by Tracey Cresswell
Updated over a week ago

Can I make recurring payments with my Prepaid card?

Written by Tracey Cresswell
Updated over a week ago

What should I do when my Prepaid Card expires?

Written by Tracey Cresswell
Updated over a week ago

Can I use my prepaid card to make contactless payments?

Written by Tracey Cresswell
Updated over a week ago

Can funds on my prepaid card expire?

Written by Tracey Cresswell
Updated over a week ago

Can I get cash back when making a purchase?

Written by Tracey Cresswell
Updated over a week ago

Will I receive a notification SMS if I shop using my Prepaid Card?

Written by Tracey Cresswell
Updated over a week ago

What is Aerapass?

Brief Definition

Written by Frank
Updated over a week ago

Is it safe to use Aerapass?

Security assurance

Written by Philipp Petzold
Updated over a week ago

Does Aerapass have a license?

See details about our Money Service Operator License

Written by Tracey Cresswell
Updated over a week ago

What does Document Number mean?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What should I do if I experience a technical problem?

Technical Issues

Written by Tracey Cresswell
Updated over a week ago

What should I do if I forget or want to change my Password?

Forgot Password

Written by Tracey Cresswell
Updated over a week ago

What is a Tax Identification Number?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What if I cannot find a match to my Occupation from the list?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What should I do if I need to change my application details after account approval?

Account Information

Written by Tracey Cresswell
Updated over a week ago

How is my bank account information protected ?

Information Security on Aerapass

Written by Frank
Updated over a week ago

What can I do if I have lost access to the email I used to sign up?

lost access to your email account ?

Written by Philipp Petzold
Updated over a week ago

How does Aerapass use my Face Verification ?

Facial Recognition is used to identify you and protect your account

Written by Tracey Cresswell
Updated over a week ago

What should a customer do in case of lost/stolen Aerapass card?

Lost card

Written by Frank
Updated over a week ago

Complaints Policy

How we handle complaints fairly, efficiently and effectively.

Written by Tracey Cresswell
Updated over a week ago

Card Shipments

When does my card get shipped, tracking the shipment and delivery times

Written by Frank
Updated over a week ago

How can I disclose a security vulnerability ?

How to report any security related issue

Written by Philipp Petzold
Updated over a week ago

Mistaken transfers of money

What happens if I make a transfer in error?

Written by Tracey Cresswell
Updated over a week ago

What is 2-Factor Authentication?

Secure your account even more

Written by Philipp Petzold
Updated over a week ago

What types of currencies can be deposited to Aerapass?

Currencies acknowledged

Written by Larry Ling Cheuk Wong
Updated over a week ago

What are the card limits for Aerapass card?

Card

Written by Frank
Updated over a week ago

Who can register as an Aerapass customer?

Membership information

Written by Tracey Cresswell
Updated over a week ago

Can a customer open more than one account on Aerapass?

Membership information

Written by Tracey Cresswell
Updated over a week ago

Do I need to pay monthly fee for every month I missed?

Funds and Fees

Written by Tracey Cresswell
Updated over a week ago

What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification

Written by Tracey Cresswell
Updated over a week ago

Corporate Card

How to order a corporate card

Written by Frank
Updated over a week ago

Nationality vs Citizenship

What is the difference between Nationality & Citizenship?

Written by Tracey Cresswell
Updated over a week ago