Aerapass

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You can freeze you card at enay time to prevent misuse

Freeze card

How to find your card fees, limits, terms and detailed statement

Card Fees and Limits

Trading Hours

Are all Jurisdictions Supported for Virtual Currency

Aerapass with Applepay

Payment methods and currencies Aerapass supports for Oceania

Making payments to Oceania

Payment methods and currencies Aerapass supports for Europe

Making payments to Europe

Payment methods and currencies Aerapass supports for Africa

Making payments to Africa

Payment methods and currencies Aerapass supports for Asia

Making payments to Asia

Currencies that Aerapass can support for your payments

Payout currencies

Fee Types

What is an acceptable Proof of Address?

Can I make recurring payments with my Prepaid card?

What should I do to reissue my Prepaid Card?

Can I use my prepaid card to make contactless payments?

Can funds on my prepaid card expire?

Can I get cash back when making a purchase?

Will I receive a notification SMS if I shop using my Prepaid Card?

What is Aerapass?

Is it safe to use Aerapass?

Does Aerapass have a license?

What does Document Number mean?

What should I do if I experience a technical problem?

What should I do if I forget or want to change my Password?

What is a Tax Identification Number?

What if I cannot find a match to my Occupation from the list?

What should I do if I need to change my application details after account approval?

How is my bank account information protected ?

What can I do if I have lost access to the email I used to sign up?

Facial Recognition is used to identify you and protect your account

How does Aerapass use my Face Verification ?

What should a customer do in case of a lost/stolen Aerapass card?

How we handle complaints fairly, efficiently and effectively.

Complaints Policy

When does my card get shipped, tracking the shipment and delivery times

Card Shipments

How can I disclose a security vulnerability ?

What happens if I make a transfer in error?

Mistaken transfers of money

What is 2-Factor Authentication?

What types of currencies can be deposited to Aerapass?

What are the card limits for Aerapass card?

Who can register as an Aerapass customer?

Can a customer open more than one account or card on Aerapass?

Do I need to pay monthly fee for every month I have an account?

What is KYC? Why do I need to provide my documents & information to apply for an Aerapass account?

Corporate Card

Statements

What is the difference between Nationality & Citizenship?

Nationality vs Citizenship

If you have deposited a Crypto coin or Token and you can't see it in your account, don't dispair, its all part of the plan.

Why isn't my crypto deposit showing?

The link for our default fee table and information on fee updates

Understanding Aerapass Fees: A Transparent Approach. So, what are the Fees?

What happens to my Personal Data?

This article will help you decide if you should choose International or Local Transfer.

Withdraw: International and Local Transfers

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Philipp Petzold

Carlos

FAQs

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