FAQs

Questions that we are commonly asked

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40 articles in this collection
Written by Philipp Petzold, Frank, Tracey Cresswell and 1 other

Aerapass with Applepay

using your Aerapass card with Applepay
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Written by Frank
Updated yesterday

Making payments to Oceania

Payment methods and currencies Aerapass supports for Oceania
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Written by Frank
Updated over a week ago

Making payments to Europe

Payment methods and currencies Aerapass supports for Europe
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Written by Frank
Updated over a week ago

Making payments to Africa

Payment methods and currencies Aerapass supports for Africa
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Written by Frank
Updated over a week ago

Making payments to Asia

Payment methods and currencies Aerapass supports for Asia
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Written by Frank
Updated over a week ago

Payout currencies

Currencies that Aerapass can support for your payments
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Written by Frank
Updated over a week ago

Fee Types

How Fees are charged in Aerapass
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Written by Frank
Updated over a week ago

What is an acceptable Proof of Address?

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Written by Tracey Cresswell
Updated over a week ago

Can I make recurring payments with my Prepaid card?

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Written by Tracey Cresswell
Updated over a week ago

What should I do when my Prepaid Card expires?

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Written by Tracey Cresswell
Updated over a week ago

Can I use my prepaid card to make contactless payments?

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Written by Tracey Cresswell
Updated over a week ago

Can funds on my prepaid card expire?

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Written by Tracey Cresswell
Updated over a week ago

Can I get cash back when making a purchase?

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Written by Tracey Cresswell
Updated over a week ago

Will I receive a notification SMS if I shop using my Prepaid Card?

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Written by Tracey Cresswell
Updated over a week ago

What is Aerapass?

Brief Definition
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Written by Frank
Updated over a week ago

Is it safe to use Aerapass?

Security assurance
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Written by Philipp Petzold
Updated over a week ago

Does Aerapass have a license?

See details about our Money Service Operator License
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Written by Tracey Cresswell
Updated over a week ago

What does Document Number mean?

Account Opening
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Written by Tracey Cresswell
Updated over a week ago

What should I do if I experience a technical problem?

Technical Issues
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Written by Tracey Cresswell
Updated over a week ago

What should I do if I forget or want to change my Password?

Forgot Password
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Written by Tracey Cresswell
Updated over a week ago

What is a Tax Identification Number?

Account Opening
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Written by Tracey Cresswell
Updated over a week ago

What if I cannot find a match to my Occupation from the list?

Account Opening
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Written by Tracey Cresswell
Updated over a week ago

What should I do if I need to change my application details after account approval?

Account Information
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Written by Tracey Cresswell
Updated over a week ago

How is my bank account information protected ?

Information Security on Aerapass
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Written by Frank
Updated over a week ago

What can I do if I have lost access to the email I used to sign up?

lost access to your email account ?
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Written by Philipp Petzold
Updated over a week ago

How does Aerapass use my Face Verification ?

Facial Recognition is used to identify you and protect your account
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Written by Tracey Cresswell
Updated over a week ago

What should a customer do in case of lost/stolen Aerapass card?

Lost card
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Written by Frank
Updated over a week ago

Complaints Policy

How we handle complaints fairly, efficiently and effectively.
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Written by Tracey Cresswell
Updated over a week ago

Card Shipments

When does my card get shipped, tracking the shipment and delivery times
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Written by Frank
Updated over a week ago

How can I disclose a security vulnerability ?

How to report any security related issue
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Written by Philipp Petzold
Updated over a week ago

Mistaken transfers of money

What happens if I make a transfer in error?
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Written by Tracey Cresswell
Updated over a week ago

What is 2-Factor Authentication?

Secure your account even more
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Written by Philipp Petzold
Updated over a week ago

What types of currencies can be deposited to Aerapass?

Currencies acknowledged
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Written by Larry Ling Cheuk Wong
Updated over a week ago

What are the card limits for Aerapass card?

Card
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Written by Frank
Updated over a week ago

Who can register as an Aerapass customer?

Membership information
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Written by Tracey Cresswell
Updated over a week ago

Can a customer open more than one account on Aerapass?

Membership information
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Written by Tracey Cresswell
Updated over a week ago

Do I need to pay monthly fee for every month I missed?

Funds and Fees
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Written by Tracey Cresswell
Updated over a week ago

What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification
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Written by Tracey Cresswell
Updated over a week ago

Corporate Card

How to order a corporate card
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Written by Frank
Updated over a week ago

Nationality vs Citizenship

What is the difference between Nationality & Citizenship?
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Written by Tracey Cresswell
Updated over a week ago