FAQs

Can I make recurring payments with my Prepaid card?

Written by Tracey Cresswell
Updated over a week ago

What should I do when my Prepaid Card expires?

Written by Tracey Cresswell
Updated over a week ago

Can I use my prepaid card to make contactless payments?

Written by Tracey Cresswell
Updated over a week ago

Can funds on my prepaid card expire?

Written by Tracey Cresswell
Updated over a week ago

Can I get cash back when making a purchase?

Written by Tracey Cresswell
Updated over a week ago

Will I receive a notification SMS if I shop using my Prepaid Card?

Written by Tracey Cresswell
Updated over a week ago

How Do I Change my Card PIN?

Written by Tracey Cresswell
Updated over a week ago

What is Aerapass?

Brief Definition

Written by Frank
Updated over a week ago

Is it safe to use Aerapass?

Security assurance

Written by Philipp Petzold
Updated over a week ago

Does Aerapass have a license?

See details about our Money Service Operator License

Written by Tracey Cresswell
Updated over a week ago

What does Document Number mean?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What should I do if I experience a technical problem?

Technical Issues

Written by Tracey Cresswell
Updated over a week ago

What should I do if I forget or want to change my Password?

Forgot Password

Written by Tracey Cresswell
Updated over a week ago

What is a Tax Identification Number?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What if I cannot find a match to my Occupation from the list?

Account Opening

Written by Tracey Cresswell
Updated over a week ago

What should I do if I need to change my application details after account approval?

Account Information

Written by Tracey Cresswell
Updated over a week ago

How is my bank account information protected ?

Information Security on Aerapass

Written by Frank
Updated over a week ago

What can I do if I have lost access to the email I used to sign up?

lost access to your email account ?

Written by Philipp Petzold
Updated over a week ago

How does Aerapass use my Face Verification ?

Facial Recognition is used to identify you and protect your account

Written by Tracey Cresswell
Updated over a week ago

What should a customer do in case of lost/stolen Aerapass card?

Lost card

Written by Frank
Updated over a week ago

Complaints Policy

How we handle complaints fairly, efficiently and effectively.

Written by Tracey Cresswell
Updated over a week ago

Card Shipments

When does my card get shipped, tracking the shipment and delivery times

Written by Frank
Updated over a week ago

How can I disclose a security vulnerability ?

How to report any security related issue

Written by Philipp Petzold
Updated over a week ago

Mistaken transfers of money

What happens if I make a transfer in error?

Written by Tracey Cresswell
Updated over a week ago

What is 2-Factor Authentication?

Secure your account even more

Written by Philipp Petzold
Updated over a week ago

What types of currencies can be deposited to Aerapass?

Currencies acknowledged

Written by Larry Ling Cheuk Wong
Updated over a week ago

What are the card limits for Aerapass card?

Card

Written by Frank
Updated over a week ago

Who can register as an Aerapass customer?

Membership information

Written by Tracey Cresswell
Updated over a week ago

Can a customer open more than one account on Aerapass?

Membership information

Written by Tracey Cresswell
Updated over a week ago

Do I need to pay monthly fee for every month I missed?

Funds and Fees

Written by Tracey Cresswell
Updated over a week ago

What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification

Written by Tracey Cresswell
Updated over a week ago

Exchange currency on my card

Several methods to topup and exchange currencies on your card

Written by Frank
Updated over a week ago

Nationality vs Citizenship

What is the difference between Nationality & Citizenship?

Written by Tracey Cresswell
Updated over a week ago