FAQs

Questions that we are commonly asked

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17 articles in this collection
Written by Philipp Petzold, Frank, Tracey Cresswell and 1 other

What is Aerapass?

Brief Definition
Frank avatar
Written by Frank
Updated over a week ago

Is it safe to use Aerapass?

Security assurance
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Written by Philipp Petzold
Updated over a week ago

How is my bank account information protected ?

Information Security on Aerapass
Frank avatar
Written by Frank
Updated over a week ago

What can I do if I have lost access to the email I used to sign up?

lost access to your email account ?
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Written by Philipp Petzold
Updated over a week ago

How does Aerapass use my Face Verification ?

Facial Recognition is used to identify you and protect your account
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Written by Tracey Cresswell
Updated over a week ago

What should a customer do in case of lost/stolen Aerapass card?

Lost card
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Written by Frank
Updated over a week ago

Failed upload of KYC documents

KYC documents
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Written by Philipp Petzold
Updated over a week ago

Complaints Policy

How we handle complaints fairly, efficiently and effectively.
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Written by Tracey Cresswell
Updated over a week ago

How can I disclose a security vulnerability ?

How to report any security related issue
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Written by Philipp Petzold
Updated over a week ago

Mistaken transfers of money

What happens if I make a transfer in error?
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Written by Tracey Cresswell
Updated over a week ago

What is 2-Factor Authentication?

Secure your account even more
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Written by Philipp Petzold
Updated over a week ago

What types of currencies can be deposited to Aerapass?

Currencies acknowledged
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Written by Larry Ling Cheuk Wong
Updated over a week ago

What are the card limits for Aerapass card?

Card
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Written by Frank
Updated over a week ago

Who can register as an Aerapass customer?

Membership information
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Written by Tracey Cresswell
Updated over a week ago

Can a customer open more than one account on Aerapass?

Membership information
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Written by Tracey Cresswell
Updated over a week ago

Do I need to pay monthly fee for every month I missed?

Funds and Fees
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Written by Tracey Cresswell
Updated over a week ago

What is KYC? Why do I need to verify my Aerapass account?

Importance of KYC verification
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Written by Tracey Cresswell
Updated over a week ago