FAQs
Questions that we are commonly asked
By Frank and 3 others4 authors51 articles
- Activate
- Freeze card
- Card Fees and Limits
- Trading Hours
- Are all Jurisdictions Supported for Virtual Currency
- Aerapass with Applepay
- Making payments to Oceania
- Making payments to Europe
- Making payments to Africa
- Making payments to Asia
- Payout currencies
- Fee Types
- What is an acceptable Proof of Address?
- Can I make recurring payments with my Prepaid card?
- What should I do to reissue my Prepaid Card?
- Can I use my prepaid card to make contactless payments?
- Can funds on my prepaid card expire?
- Can I get cash back when making a purchase?
- Will I receive a notification SMS if I shop using my Prepaid Card?
- What is Aerapass?
- Is it safe to use Aerapass?
- Does Aerapass have a license?
- What does Document Number mean?
- What should I do if I experience a technical problem?
- What should I do if I forget or want to change my Password?
- What is a Tax Identification Number?
- What if I cannot find a match to my Occupation from the list?
- What should I do if I need to change my application details after account approval?
- How is my bank account information protected ?
- What can I do if I have lost access to the email I used to sign up?
- How does Aerapass use my Face Verification ?
- What should a customer do in case of a lost/stolen Aerapass card?
- Complaints Policy
- Card Shipments
- How can I disclose a security vulnerability ?
- Mistaken transfers of money
- What is 2-Factor Authentication?
- What types of currencies can be deposited to Aerapass?
- What are the card limits for Aerapass card?
- Who can register as an Aerapass customer?
- Can a customer open more than one account or card on Aerapass?
- Do I need to pay monthly fee for every month I have an account?
- What is KYC? Why do I need to provide my documents & information to apply for an Aerapass account?
- Corporate Card
- Statements
- Nationality vs Citizenship
- Why isn't my crypto deposit showing?
- Understanding Aerapass Fees: A Transparent Approach. So, what are the Fees?
- What happens to my Personal Data?
- Withdraw: International and Local Transfers
- Aerapass Precious Metals Fractionalized Purchases