Group 65
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FAQs
FAQs
Questions that we are commonly asked
+1
17 articles in this collection
Written by
Philipp Petzold,
Frank,
Tracey Cresswell
and 1 other
What is Aerapass?
Brief Definition
Written by
Frank
Updated over a week ago
Is it safe to use Aerapass?
Security assurance
Written by
Philipp Petzold
Updated over a week ago
How is my bank account information protected ?
Information Security on Aerapass
Written by
Frank
Updated over a week ago
What can I do if I have lost access to the email I used to sign up?
lost access to your email account ?
Written by
Philipp Petzold
Updated over a week ago
How does Aerapass use my Face Verification ?
Facial Recognition is used to identify you and protect your account
Written by
Tracey Cresswell
Updated over a week ago
What should a customer do in case of lost/stolen Aerapass card?
Lost card
Written by
Frank
Updated over a week ago
Complaints Policy
How we handle complaints fairly, efficiently and effectively.
Written by
Tracey Cresswell
Updated over a week ago
How can I disclose a security vulnerability ?
How to report any security related issue
Written by
Philipp Petzold
Updated over a week ago
Mistaken transfers of money
What happens if I make a transfer in error?
Written by
Tracey Cresswell
Updated over a week ago
What is 2-Factor Authentication?
Secure your account even more
Written by
Philipp Petzold
Updated over a week ago
What types of currencies can be deposited to Aerapass?
Currencies acknowledged
Written by
Larry Ling Cheuk Wong
Updated over a week ago
What are the card limits for Aerapass card?
Card
Written by
Frank
Updated over a week ago
Who can register as an Aerapass customer?
Membership information
Written by
Tracey Cresswell
Updated over a week ago
Can a customer open more than one account on Aerapass?
Membership information
Written by
Tracey Cresswell
Updated over a week ago
Do I need to pay monthly fee for every month I missed?
Funds and Fees
Written by
Tracey Cresswell
Updated over a week ago
What is KYC? Why do I need to verify my Aerapass account?
Importance of KYC verification
Written by
Tracey Cresswell
Updated over a week ago
Nationality vs Citizenship
What is the difference between Nationality & Citizenship?
Written by
Tracey Cresswell
Updated this week